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CrossRoads Harley-Davidson®
1921 US Hwy 421
Wilkesboro, NC 28697
US
Phone: 336.667.1003
Email:
Fax: 336.667.8279

CrossRoads Harley-Davidson® Customer Testimonials

 
It's a wonderful place. I would never go anywhere else.
-Anonymous
Overall Rating: Star Star Star Star Star
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During the first 2 weeks of June, 2013 and while riding on the Blue Ridge Parkway during this two week trip from Florida to New York and back with my wife, I experienced an electrical problem requiring immediate service to my 2010 Ultra Limited. The charging system apparently had quit and the voltage was very low. My Garmin Zumo GPS directed us to the Wilkesboro, NC dealer, 36 miles away. Although we tried to ride there, the service light came on and we had to stop and call the dealer. The service manager, Mike Barnett, called a tow truck operator, who in turn called us and came to pick us up and take us to the Cross Roads HD dealership in Wilkesboro, NC. It was already 3:30 when we arrived and although a HD semi had just arrived with 10 new bikes, the service department jumped right on my bike. The problem required the mechanic, David, to tear down the primary to replace the stator and while there, we had him replace the fluids. The Service Manager, Mike Barnett, the mechanic, David and the HD General Manager, Mike, all stayed until the repair was completed we were ready to get back on the road (this ran almost an hour after their normal 6 pm closing time). When we were presented with the final bill for the parts and service, we were pleasantly surprised at how reasonable the cost was for the amount of time and parts required to fix the problems. We can say nothing but good things about the way we were taken care of at the Cross Road HD dealership during our motorcycle touring vacation. We joked later that evening that if we won the lottery, we would definitely go back to the HD Cross Roads dealership in Wilkesboro to purchase our new bikes. In our opinion, Cross Roads H-D should be a model for all dealerships. Thank you Mike, David, Mike and staff for all your time and efforts in getting us back on the road quickly.
Sincerely,
Cliff Gandy & Nancy BrennerGandy

By: Cliff Gandy
Overall Rating: Star Star Star Star Star
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During the first 2 weeks of June, 2013 and while riding on the Blue Ridge Parkway during this two week trip from Florida to New York and back, my husband experienced an electrical problem requiring immediate service to his 2010 Electra Glide Limited. Our Garmin, Zumo GPS directed us to the Wilkesboro, NC dealer, 36 miles away. Although we tried to drive there, the service light came on and we needed to stop and call the dealer. The service manager, Mike Barnett, called a tow truck operator, who in turn called us and came to pick us up and take us to the Cross Roads H-D dealership in Wilkeboro, NC. It was already 3:30 when we arrived and although a H-D semi had just arrived with 10 new bikes, the service department jumped right on our bike. The problem required the mechanic, David, to tear down the primary to replace the Stator and while there, we had him replace the fluids. The Service Manager, Mike Barnett, the mechanic, David and the H-D General Manager, Mike, all stayed until we were ready to get back on the road ( this ran almost an hour after their normal 6 pm closing time). When we were presented with the final bill for the parts and service, we were pleasantly surprised at how reasonable the cost was for the amount of time and parts required to fix the problems. We can say nothing but good things about the way we were taken care of at the Cross Road H-D dealership during our motorcycle touring vacation. We joked later that evening that if we won the lottery, we would definitely go back to the H-D Cross Roads dealership in Wilkesboro to purchase our new bikes. All kidding aside, Thank you Mike,David, Mike and staff for all your time and efforts in getting us back on the road quickly. Sincerely, Nancy Brenner-Gandy, Palatka, Florida
By: Nancy Brenner-Gandy
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I jus want to say "THE NEW CROSSROADS" has made my tradin experience a one in a million,Mike Lipford....my hats off to you brother for all you have done for me,and
as for R.J. Mcnew (sales manager)and his beautiful wife Amber (finance manager)... you two have made my buying a new 2013 Streetglide experience one to remember,all 3 of you guys are what makes Crossroads the perfect dealership, along with Mike Barnette(service manager) and Dave (chief mechanic)and the guys Dan and Marty in parts....Thanks guys and gals for that you do...an R.J. and Amber....cheers ...yall
are good people!!!

Thanks
Jonathan & Sherrie Anderson
By: Jonathan Anderson
Overall Rating: Star Star Star Star Star
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I just purchased a 2005 Harley Davidson FXDLI Dyna Low Rider from your dealership.
My experience was awesome to say the least. I looked at the bike, fell in love with it and left it there thinking it was not meant to be. I felt no pressure to purchase, nor was I constantly called to see if I had made up my mind. I was in fact given time to think it over and on a return visit the bike was still there. That's when I knew it was after all meant to be my bike. From the sales staff all the way to the management, they all made me feel at home and like one of the family. I can see and understand how and why they have been given such a prestigious award. My mind is made up to make CrossRoads Harley Davidson my Harley Davidson Dealership.
My loyalities will be to no other. Thank you all for a wonderful experience buying my first bike. See you in the wind.....
Gina Vanderlip
By: Gina Vanderlip
Overall Rating: Star Star Star Star Star
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By: Dustin Howell
Overall Rating: Star Star Star Star Star
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By: Dustin Howell
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Love buying my Christmas presents for Mandy Stamper here!!!!!! Thanks so much guys for a great store!!!!!!
-Anonymous
Overall Rating: Star Star Star Star Star
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I have only purchased clothing from your dearlship. I like the apprael you have for women. My husband, Keith uses the service dept. and loves to shop your dealership.
By: Gwen Honeycutt
Overall Rating: Star Star Star Star
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Four riding friends and I recently came to North Carolina from Minnesota to ride in a charity ride for fallen NC soldiers. The organization is Tribute To The Troops and the co-founder and NC Chapter Chair is Statesville native Rockie Lynne. We drove to Crossroads not knowing what to expect, but came away in awe of the service we received. Mike and his staff went out of their way to get us on the road with four rental bikes and even directed us to a fabulous Italian restaurant just across the parking lot for lunch. The bikes performed flawlessly (as Harleys most always do!) and the people at the store were the most friendly staff I have ever encountered. As for the return, Mike assured us that if we were running late past the 5pm closing time on Sunday, just call and someone would meet us at the dealership to check us back in. What great service. I would not hesitate one bit to recommend Mike Lipford and the Crossroads Harley Davidson dealership to anyone in the market for any of the services they offer. They truly go above and beyond what is normally good customer service.

Jim Woodruff
Board of Directors
Tribute To The Troops
www.tributetothetroops.org

By: Jim Woodruff
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Always a good ecperience everytime I visit. I highly recommend a visit to Crossroads.
By: TJ Stamper
Overall Rating: Star Star Star Star Star
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Anyone interested in buying a Harley should stop by Crossroads!! Its a wonderful buying experience with the friendly staff!
By: mandy stamper
Overall Rating: Star Star Star Star Star
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When we purchased our 2012 Convertible Harley we had a great experience. We saw the bike when we were at your store waiting to depart for a ride and did not have much time. Your sales and financing departments were extremely knowledgable and professional and got us out of the store on time and riding our new Harley on the ride. Thank you again.
By: Diana Solana
Overall Rating: Star Star Star Star Star
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great dealership...great expierience....love to just come by and roam around...also im really enjoying this t shirt contes and plan on winning it....
By: mike canale
Overall Rating: Star Star Star Star Star
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I have taken part of a the night of fire and my wife and I had a great time there was not a unfriendly person to be found. The sales girls are all friendly, smiling and welcoming the sales guys are very polite and willing to answer all questions. I would call it a no pressure family friendly place to be. I have nothing but good things to say about everybody at crossroads I wish them the very best and look forward to going back to shop again.
By: steve bergandine
Overall Rating: Star Star Star Star Star
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The best experience I have ever had purchasing anything anywhere !!! On a loney night I sent an email inquiry out to dealer out the end of Hwy 421, and honestly wasn't expecting much. Much to my surprise a phone call the very next morning from RJ in sales was recieved, I explained my plight and away he went to work on a deal, within hours a call back had made my dreams of a new V Rod a reality. Once I arrived at the dealership I almost had to pinch myself to make sure all was real, no pressure relaxed and a feeling like I was amongst friends I had known for years. The entire process of buying my new bike flowed effortlessly. RJ (sales), Amber(Finance), Dan (Parts), Mike (Service) and everyone I met that wonderful Friday in Wilkesboro were friendly knowledgable and willing to help with any questions I had. I feel I have found the dealership to do all my business with and am proud to recommend Crossroads HD to any and all who ask...even those who don't :) Thank you again everyone I am the happiest I have ever been with my new Harley, see y'all soon
By: John Lerch
Overall Rating: Star Star Star Star Star
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From the time I walked in the door I felt at home meet Jeff hufman 1st. and after a few words it was like we had been friends for years. Picked out the bike I liked came back the next day with my wife and in less than a hour the 2012 fxdc was mine amber was so good getting me financed it was unreal! this is my 5th. Harley will never buy another from nowhere else but the crossroads team. see you in the wind and thanks for the Harley and friendship! James Hickman
By: James Hickman
Overall Rating: Star Star Star Star Star
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Dear Mike,

First off, I want to express my gratitude for how you and your staff treated me and my friends on Saturday (7-21-12).

After a day of riding I noticed some issues with my 2009 Street Glide and pulled into your dealership ten minutes before closing. I walked into the service department and approached the counter and spoke with Mike Barnette. I explained to him the issues I was experiencing. Being that it was right before closing I didnt think I would receive a very warm welcome. I explained to Mike that I was from out of town and just there for the weekend and scheduled to return home on Sunday. Mike told me that the service department was not open on Sunday; I just knew for sure that I was going to have to leave my bike and find another way home.

To my surprise Mike called for Dave Gower to come and take a look at my bike. Dave said talk to me and tell me what is going on with the bike. I told Dave what issues I had noticed and he went to work trying to narrow down and find any problems. He had the seat and the saddle bags off the bike in a flash and was searching and looking at all the connections. Dave also ran a diagnostic scan on the bike for any codes. There were no codes noted. Dave made adjustments in tightening what he found to be loose connections in and around the battery area.

While this was going on, you came in to the service area and we had a brief exchange in where you asked where I was from. I stated that I was from Raleigh and you commented so youre a Ray Price guy? I responded no and if I am ever asked that question again I have to say I am going to tell people that I am a Mike Lipford guy. You left the service area and the next time I saw you, you had an arm full of cold bottles of water handing them out to me and the group I was with. I have to say I have never been to a dealership anywhere and left feeling like I did that Saturday. You and your staff made me and the group I was with feel like we were someone. Most places just want to get into your pockets/wallets, but you and your staff made you feel right at home and like you had a good friend.

I was able to get back on the road that day with no more problems with the bike. Thanks to Mike and Dave and their attention to the issues at hand I was able to get out with only the horn being defective. I was able to ride my bike back to Raleigh on Sunday and glad to report I had no issues what so ever.

Another surprise to me was on Tuesday the 24th of July, I received a phone call from Mike Barnette here at the house and he was following up on the performance of the bike and wanted to know if I had any trouble getting home. Made me feel real good and speaks volumes for how genuine your employees are.

Thanks for your hospitality and employing such good people like Mike and Dave. They truly care about what they do and the people they come in contact with. I will definitely let my friends know what kind of service they can look forward to if they are in the area. I look forward to the next time I am in the area and you can count on my stopping by to say hello.

With Sincere Thanks,

Jack Edwards, Jr.

By: Jack Edwards
Overall Rating: Star Star Star Star Star
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hey everyone, just wanted to say thanks for the great hospitality everyone showed at the night of fire it was a great event and i will be back thanks again, Darrell
By: Darrell Greer
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I wanted a bike and thought a Harley was out of reach. After visiting several Honda, Yamaha, and Suzuki dealers comparing prices, I walked into Crossroads. Mica then introduced me to the new 2011 1200 Custom Sportster. Wow! I fell in love. After that, Mica, Mike,Dan, Marty, Karen and the rest of the crew have been nothing but experts in customer service. They helped upgrade the bike with superior performance parts that made it ROCK and dress me with the highest in fashion. I get compliments on my bike every time i ride. Thanks to you all at Crossroads! I love every minute and mile that I ride with your support! Julian Becker
By: JULIAN BECKER
Overall Rating: Star Star Star Star Star
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This store was open on July 4th and it was to my advantage. My battery died on my bike and this store was the only one open within a 50 mile radius of me. Dan in parts helped with the purchase of my new battery and I just want to say thanks to everyone who was at the store today. This is a top rate store and I will be back.

Danny Teague
By: DANNY TEAGUE
Overall Rating: Star Star Star Star Star
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Was traveling from NJ and needed a tire for my bike. Since it was a 1958 FL i didn't think they would have one that fit but they did. not only did the sales and service depts treat me great they had me on my way in record time. Was a pleasure meeting everyone. Thanks again
Dan
By: Daniel Espenschied
Overall Rating: Star Star Star Star Star
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I wanted to thank Mike Barnette and his team of mechanics for the exceptional customer service I received while travelling through the Wilkesboro North Carolina area.One of the riders had advised that he had come to Cross Roads HD several years ago with a problem and it was an experience second to none.
I was with a group of 25 bikes from the Toronto, Canada area heading to( Tail of the Dragon) when I picked up a nail on the interstate.
I have never received that quality of friendly service from any retail operation in my life.
Mike you and your team at Cross Roads are an asset to Harley Davidson and I thank you for your hospitality.

Paul Hamilton
Ajax,Ont
Canada
By: Paul Hamilton
Overall Rating: Star Star Star Star Star
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Great service before, during and after the purchase of a new bike. The staff at Cross Roads are always very helpful and friendly and will make you feel right at home.
By: Bo Osborne
Overall Rating: Star Star Star Star Star
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Apr 9 (10 days ago)

to mikelipford
Mike, I wanted to take a moment to commend Crossroads HD for excellent service and customer care. I recently brought my 2010 Ultra in for a recurrent, throttle / loss of acceleration issue. Even though my bike was out of warranty, I was provided a nice Road King to ride while my bike was being serviced. My bike required a special part for repair, and was not the same part that had apparently caused the initial problem, although they created the same issue.
When I was informed my bike was ready, I returned to Crossroads HD ( from Winston-Salem ) not knowing what to expect with my bike now out of warranty. when I arrived, Mike in the Service Dept. informed me of what the problem was. With some uncertainty remaining, Mike had the mechanic explain and show me what had caused the problem. After speaking with the mechanic, I felt confident they had resolved this issue. Mike then prepared the bill for me. He informed me that due to this problem happening previously,
even though it turned out to be a different part this time, he was going to "good will" this repair. He handed me my parts and service billing statement. It was 0.00. WOW!
That is Customer service at it's best! That is the type of concern "after the sale" that demonstrates a true commitment to their customers. It confirms why Crossroads HD should be the first choice for anyone considering the purchase of a Harley-Davidson motorcycle.
To each and everyone at Crossroads -HD, thank you for your professional and courteous service !

By: Alan Donaldson
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The best and easiest to do business with. I enjoy going there whether its to shop or for service on my trike. Thanks guys!
By: Joan Vasata
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Love our local Harley Shop. Mike and his staff will go the extra mile to help you find exactly what you might want to purchase. They are very friendly and call you by name when you enter the store and are eager to assist you. Recently, I wanted to purchase new floor mats for my vehicle and Karen went above and beyond to assist me in ordering exactly what I wanted and I had them in an short amount of time.
By: Ann Greene
Overall Rating: Star Star Star Star Star
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This is a great place to purchase a Harley. Crossroads also has a great selection of clothes and parts. The service department is top notch. All the Staff are very helpful and friendly. Makes me feel at home when everypne that works there calls me by name! Thanks and keep up the great service
-Anonymous
Overall Rating: Star Star Star Star Star
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I purchased my 1st Harley at Cross Roads Harley Davidson. From 1st contact to pick up of bike service was 5 star. There is not another dealership in the Piedmont area that can touch the great service, friendly and knowledgeable staff and overall excellent experience I had here. I would and do recommend this dealership to anyone interested in buying a motorcycle, service, or apparel. Will be a loyal long term customer. Thank you Cross Roads staff being the best!
By: Mark  Neff
Overall Rating: Star Star Star Star Star
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Best dealer in the area.
By: Grover McKenzie
Overall Rating: Star Star Star Star Star
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The folks at Crossroads are absolutely the best! Just recently, I left my bike for service. I was very happy with the level of professionalism mixed with "realness" from each of the staff (that is really an understatement). My bike was not only serviced, it was so much improved, that couldn't wait to call my husband when I got home and tell him how happy I was with my experience. Every thing they do they do is "Top of the Line" and I do so appreciate each and everyone there. Thanks to all of you for your dedication to quality....I will definitely be returning.
By: Dana Blevins
Overall Rating: Star Star Star Star Star
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CrossRoads Harley-Davidson has a great selection of bikes and clothes to choose from with great prices on both. As a woman, I can honestly say I feel very comfortable going to the dealership and hanging out. CrossRoads has a new GM, Mike, and a great staff of people that are ALL fun, knowledgeable and personable. They make you feel right at home. I am getting quite a collection of Harley-Davidson apparel for my dog and I.
By: Bethany 
Overall Rating: Star Star Star Star Star
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When you walk in the door, they say hey Dewey how are you? That means a lot to me. Everyone is very nice. If there is something I need and they do not have it in stock, not a problem. It be ordered ASAP. When the part comes in, they call me. Anything from a motorcycle part to t-shirts, they will get it for you. What else can I say...cross roads is the greatest.
By: Dewey Smoot
Overall Rating: Star Star Star Star Star
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By: Brian Bumgarner
Overall Rating: Star Star Star Star Star
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By: Keith Honeycutt
Overall Rating: Star Star Star Star Star
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Had a great experience
By: Allen Bowen
Overall Rating: Star Star Star Star Star
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GREAT EXPERIENCE ON EVERY VISIT! I REALLY ENJOY GOING TO THE STORE. YOUR STAFF IS VERY PROFESSIONAL, FRIENDLY, AND HELPFUL.
By: CYNTHIA STALEY
Overall Rating: Star Star Star Star Star
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We have always received 5 Star treatment from the staff at Crossroads. When buying a new bike, or motorclothes, or even service, or bike parts. They make you feel like family. Thanks staff. Keep up the great work. Mike and Debbie Church
By: Mike Church
Overall Rating: Star Star Star Star Star
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Crossroads and their staff are the best one in my area.And I know cause I went to every shop within a 100 miles. They go wayyyyyyyy out of their way to help you. Parts, service , clothing and to top it all they are HONEST & TRUTHFUL ! I wouldn't go anywhere else. So please pass on to Mike, Karen,Deanna, Marty, Dan, Mike,Dave, Arnie ,Jeff and Micah they do one hell of a job. If you want specific examples contact me , I'm in the book.
By: Sim Artice
Overall Rating: Star Star Star Star Star
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My experience with Crossroads H-D has been excellent from my purchase of a new H-D motorcycle to the magnificent service they provide from year to year. The motor clothes department is very helpful and knowledgable. Great job Crossroads!
By: Mike Staley 
Overall Rating: Star Star Star Star Star
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Had a good selection of bikes. Salesmen very knowledgeable about product. Friendly atmosphere. Good selection of motorclothes. Best service department around. The atmosphere has greatly changed with the new ownership. Very involved with community events. Great group of people under one roof.
-Anonymous
Overall Rating: Star Star Star Star Star
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Using the services at Crossroads and making purchases has always been a good experience. Under new management for the last 6 mos or so, the attitudes of the staff has changed. They now seem to enjoy working and this attitude transfers to every experience at the dealership now making a visit to the store for any reason an enjoyable one for all.
By: Tony Gagliardi
Overall Rating: Star Star Star Star Star
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They are always friendly and helpful for allyour needs.
By: michael holt
Overall Rating: Star Star Star Star Star
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This is the only place that I let touch my bike for service and repair. I have never had a problem with any work that has been done at Cross Roads. The staff is always friendly and courteous, it reminds me of walking into Cheers (the old TV show). Thanks Cross Roads for doing such a fantastic job. Freddie Blevins
By: Freddie Blevins
Overall Rating: Star Star Star Star Star
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